We want you to be happy with every purchase you make at Boisson. We also realize sometimes, things happen! Below you'll find our policy for each instance where things may have changed for you:
To cancel an order
We are happy to cancel any order that you've made online before the order ships or before you've picked up your order if you're ordering for in-store pickup. This order will simply be canceled and refunded. After orders have shipped, though, you'll need to return the product to us, unopened, and in its original packaging to receive a refund. We can not stop packages in-transit.
Damaged on arrival
We understand that sometimes boxes get jostled, things get damaged, and it's not your fault! If this happens, let us know by emailing us at firstname.lastname@example.org or calling us at 929-337-7007. Please send photos of the package as it arrived, and be sure to save all the damaged packaging because UPS sometimes requires inspection. We will immediately re-dispatch your order, and will manage the damage claim directly with UPS.
You changed your mind
Changing your mind is ok! Refer to our cancelation policy above.
You can exchange any product pursuant to our refund policy, within 30 days. Bring the unopened product, in its original packaging, and we will gladly swap it out for something else.
We check every order before it leaves our stores, but sometimes a mistake can happen. If you receive the wrong item or missing items from your order, let us know by emailing us at email@example.com or calling us at 929-337-7007. We will replace or ship the missing item immediately.
How to initiate a return:
To return a product or products for any of the reasons above, and during the return window, follow this process to initiate your return:
- Email us at firstname.lastname@example.org or call us at 929-337-7007
- We'll confirm your return request eligibility.
- We will send you a return label for the package via email.
- Print the label and place it on the package.
- Drop the package with UPS.
- We will receive the package, process the return, and send you an email with refund details.
Products can also be returned in-person to the store.